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Last updated: October 22, 2026

This page lists every public page on koishine.com and explains how the shop is organised, so that you can find a keepsake, a policy or an answer without searching. The list directly below updates automatically as pages are added. Collections appear in it once they contain keepsakes; until then, you can reach every collection through the links in the sections that follow.

How the shop is organised

Koishine sells personalised keepsakes and home decor. Every product belongs to a collection by type, describing what the piece is, and many also belong to a collection by moment, describing what it is for. You can start from either side. The main menu at the top of every page has the same structure: Keepsakes for the types and Moments for the occasions, followed by About and Contact. On a phone, open the menu with the button in the top left corner; the search field at the top of the menu searches every product.

Keepsakes by type

• Acrylic Photo Frames: a single photo printed onto clear acrylic, in standard photo sizes from 4×6 to 8×10 inches, portrait or landscape, standing on a base.
• Ornaments: photo and name ornaments in clear acrylic or birch wood, finished with a ribbon or cord, sized for a tree branch.
• Memorial Gifts: frames, remembrance ornaments and small plaques for a name, the dates of a life and a few words of your own.
• Holiday Decor: Christmas pieces, seasonal displays and decorations personalised with a family name or a year.
• Home Decor: name signs, photo plaques and desk pieces designed to stay out all year.

Keepsakes by moment

• In memory: keepsakes for remembering someone, chosen to be calm and plain.
• Holidays: pieces that come out once a year and gather stories.
• Family: frames and ornaments with every name, gifts for grandparents and pieces for a new home.
• Pets: portrait frames, paw-print ornaments and pet memorial pieces.
• New baby: birth announcement frames, first-year displays and first-Christmas ornaments.
• Wedding & Anniversary: frames, plaques and ornaments built around two names and one date.

The full catalogue is on the Shop page, where you can sort by newest or by price.

About Koishine

• About Us: what we make, the materials we use, how each keepsake is made and the promises behind every order.
• Contact Us: how to reach a person, what to include in a message and where each question is answered.

Help and support

• Help Center: every support topic in one place, with quick answers and fixes for common problems.
• FAQs: short answers to the questions customers ask most, grouped by topic.
• Order Tracking: look up an order with your order number and email, and learn what each status means.
• Submit a Ticket: open an email to our support team with the topic already filled in.
• Size Guide: how to choose a photo size and orientation, and what file size prints well.

Orders, delivery and returns

• Shipping & Delivery: making time of 1–3 business days, transit of 7–14 business days, free shipping to the United States, Canada, Australia and New Zealand, and what happens if a parcel is late or damaged.
• Cancel or Change an Order: the free 24-hour correction window and what can be changed after it.
• Returns & Exchanges Policy: returns within 60 days of delivery for every product, with free return postage.
• Refund Policy: refund amounts by situation, and refunds received within 7 calendar days of approval.
• Payment Methods: how payment works, currency, receipts and what to do if a payment fails.

Legal and privacy

• Terms of Service: the agreement for using the site and placing orders.
• Privacy Policy: what information we collect, how photos and personalisation are handled, and your rights.
• Intellectual Property Policy: rights in our designs and in the material you send.
• DMCA: how to send a copyright notice and how we respond.

Common journeys through the site

Ordering a memorial frame

Open Moments in the menu and choose In memory, or go straight to Memorial Gifts. Choose a design, then read the Size Guide if you are unsure between sizes. If the piece is needed for a service or a date, check the timings on Shipping & Delivery or write to us before ordering. After ordering, you have 24 hours to correct any detail.

Sending a gift to someone else

Choose the keepsake and enter the recipient’s address at checkout as the delivery address, with your own details for billing. The tracking emails come to you. If anything arrives damaged or not right, the recipient can contact us directly; the Returns & Exchanges Policy explains how.

Choosing a first-Christmas or family ornament

Start at Ornaments, or at New Baby Gifts for a first Christmas. Photo ornaments suit a close portrait; name ornaments suit a family name and year. The FAQs explain how text is printed and how many names fit.

Checking on an order

Use Order Tracking with your order number and email. If tracking has not moved for 7 business days, the same page explains what to do next.

Fixing a mistake in an order

Within 24 hours, follow Cancel or Change an Order, or open a “Change order” ticket from Submit a Ticket. After delivery, the returns policy covers exchanges with corrected text.

Returning a keepsake

Read the Returns & Exchanges Policy, then open a “Return or exchange” ticket. We reply within 1 business day with a prepaid label. The Refund Policy explains when the money arrives.

Ordering a pet keepsake

Go to Moments, then Pets, or open Pet Keepsakes. A clear daylight photo with the pet’s face filling most of the picture works best; the Size Guide explains which sizes suit a sitting or a lying pet. Pet memorial designs are in the same collection and in Memorial Gifts.

Asking a question before you order

Open a “Question before ordering” ticket from Submit a Ticket and attach your photo at full size. Tell us the design you are considering and where the keepsake will be displayed. We reply within 1 business day with a recommendation, and we will say so plainly if a different size or design would suit your photo better.

Reading our policies before you buy

If you like to know the rules first, read in this order: Shipping & Delivery for timing, Cancel or Change an Order for the correction window, Returns & Exchanges and the Refund Policy for what happens if the piece is not right, and the Privacy Policy for how your photos are handled.

Key facts and where they are explained

Several pages mention the same numbers. They are always identical, and each is explained in full on one page:

Quick reference to Koishine policies

Fact	Value	Explained on
Correction window	24 hours after ordering	Cancel or Change an Order
Making time	1–3 business days	Shipping & Delivery
Transit time	7–14 business days	Shipping & Delivery
Shipping cost	Free to the US, Canada, Australia and New Zealand	Shipping & Delivery
Return window	60 days from delivery, every product	Returns & Exchanges
Return postage	Free, prepaid label	Returns & Exchanges
Refund timing	Within 7 calendar days of approval	Refund Policy
Support reply	Within 1 business day	Contact Us
Photo retention	Deleted 90 days after delivery unless you ask otherwise	Privacy Policy

Which page to read when two seem similar

• Returns & Exchanges or Refund Policy? Returns & Exchanges explains the process of sending a piece back or swapping it. The Refund Policy explains the money: how much, to which account and how quickly.
• Contact Us or Submit a Ticket? Contact Us explains how we work and where questions are answered. Submit a Ticket opens an email with the right subject for your topic.
• Help Center or FAQs? The Help Center is organised by topic, with troubleshooting steps. The FAQs are short answers to individual questions.
• DMCA or Intellectual Property? The DMCA page is for copyright notices. The Intellectual Property Policy covers trademarks, designs, likeness and how you may use our content.

Searching the shop

The search field in the header, and at the top of the mobile menu, searches every product by name and description. Short searches work best: “memorial”, “ornament”, “baby”, “dog” or “5×7”. On collection pages you can sort products by newest or by price, and the number of items in the collection is shown above the grid.

Pages you will not find in this list

A few pages exist only to complete an order or manage an account, and are not listed here or offered to search engines: the cart, the checkout and the account pages. You reach them through the cart and account icons in the header. Their content is personal to you, so they are never shown to anyone else, and they ask search engines not to index them.

Collections that do not yet contain any keepsakes are also left out of the automatic list at the top of this page and out of the search-engine sitemap, so that nobody arrives at an empty page from a search result. They remain reachable through the menu and the links above, and they appear automatically as soon as they hold their first piece.

Moving around on a phone or with a keyboard

On a phone, the menu button opens a panel with the search field and the full menu; collections inside Keepsakes and Moments open with the arrow beside each heading. The cart icon shows how many items are in your cart. With a keyboard, the Tab key moves through links in reading order, and every link and button shows a visible outline when it is selected. If any part of the site is difficult to use, write to us and we will help you complete your order by email.

If a link does not work

We check the links on this site regularly, but if you find one that does not work, or a page that does not say what you expected, please tell us at support@koishine.com with the address of the page. We fix broken links as soon as we hear about them, and we update this page and the menu whenever a new collection or support page is added.

For search engines and other tools

Search engines can find an up-to-date list of every public page in the machine-readable sitemap at /wp-sitemap.xml. That file and this page list the same public pages. Pages we do not want indexed, such as the cart and checkout, are excluded from both.